We’re sorry to hear you're having issues with your Smidge® probiotic powder clumping and becoming hard. This is usually an indication that it has moisture inside. Please scoop out any clumps you see. This powder has been activated, and is no longer effective for use. If there is still fluffy powder left once you remove the clumps, this is still great to use.
Here’s the best way to handle your powdered probiotics to help prevent clumping next time around:
- Please keep the moisture pillow inside your bottle.
- Please keep your bottle refrigerated. We recommend keeping it on a shelf towards the front of the refrigerator, rather than in the door or in a drawer in the fridge.
- Please replace the cap right away after taking a dose - as this is critical in preventing moisture from getting inside the bottle.
- Please read your dosing and storage guidelines, as they contain important information about your product and your experience.
- Be sure to use a clean, dry Smidge® spoon with each use.
Your satisfaction is important to us! If you have further questions about this, please contact Customer Service for assistance.